Disorganized, time wasters

I advise anyone reading this, if you have a parcel that you want to have collected from you, first ask DHL if you are in an "Outlying area", and if you are, use another service provider. The courier company that I usually use did not pick up there phone and I had to get a parcel from Midrand to Belville urgently, so I called DHL. I wish I had tried anyone else, I was shocked to see how disorganized DHL is, and how terrible their service level was. I first called DHL on Monday the 4th September and the system seemed to go well. Dumeleng helped me out, said I could expect pick up that afternoon and the driver would have a credit card machine. All I had to do is follow the link he would email me to print out the waybill. Since no email arrived I called back, wrong email address was captured (misspelling century) so I asked the rep to change my address and email. No pick up. I called on Tuesday, Ameer answered telling me that Dumeleng captured my area incorrectly as well, and they needed to send RAM to collect as I am an outlying area (all of 5 minutes from Fourways mall) and I had to pay via EFT. He said I could expect pickup by 12:00. After processing, no pick up. Ameer said he would fix it. I asked again for the link to the printable waybill as I'm not always on the premises. I finally got the waybill link and printed that. Wednesday (3rd day and still no pick up) I was told that basically everything was captured wrong and nothing was actioned (in my understanding) Eventually RAM came to collect, by chance I was able to hand the parcel over which was fortunate because RAM was going to deliver to Centurion. So I filled in another waybill. I was told to expect the delivery on Wednesday. Thursday I called DHL to find out if the parcel was delivered yet, turns out they hadn't even received it from RAM yet, and it was at a depot in JHB. Eventually Sandy helped, seemingly the only person who knows how to do anything. The matter was escalated and the parcel received from RAM, but it was so late already that delivery only occurred on Friday. A complete working week to get a parcel from Midrand to Cape Town, unacceptable service, especially since I thought I paid for Express, next day delivery. Tuesday 12th email Ameer to ask for my invoice and he tells me that the package hasn't been collected yet! I point out that I would be asking for a refund not an invoice if it hadn't been collected, I told him the parcel was collected already and I wanted an invoice. 4 hours later RAM arrive for another collection saying DHL sent them again! I still haven't received an invoice and I am shocked at how terrible the service is. Seems I am lucky that the parcel arrived at its destination at all.