1 reviews | Active since Jul 2011
disorganized and lazy
Shocking service!!!! A parcel was detained by SAPS and after this parcel was released on Tuesday, no one has collected this. Tomas (surname unknown) has confrimed that he received the confirmation to collect but has not done so, a week later. On one seems to know what the other is doing. I have spent over 2.5hrs on the phone trying to sort out this mess. On friday I was told with cer*****y that the parcel would be collected and sent to the destination for delivery today, but the parcel is still on hold and nothing has been done. This parcel was collected on June 25th. So much for express service!!!
Good morning Clare,
thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed i have managed to get your shipment retrieved from SAPS, Currently a new waybill is being created and the shipment will be leaving South Africa today. Once the new waybill has been created i will provide you with it. I sincerely regret the the delay you have experienced and will investigate further to avoid the re occurrence of this .
Kindly allow me to further monitor the shipment and i will provide you with feedback prior to $pm this afternoon.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
Good morning Clare,
thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed i have managed to get your shipment retrieved from SAPS, Currently a new waybill is being created and the shipment will be leaving South Africa today. Once the new waybill has been created i will provide you with it. I sincerely regret the the delay you have experienced and will investigate further to avoid the re occurrence of this .
Kindly allow me to further monitor the shipment and i will provide you with feedback prior to $pm this afternoon.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express