Hellopeter
Share Your Experience
pp
philip.sowah philip.sowah

1 reviews | Active since Jul 2015

09 Jun 2017, 16:38

DISHONEST PEOPLE AND BAD CUSTOMER CARE

<p>AFTER PAYING PREMIUM FOR ITEMS AND WAITING OR MORE THAN 4 WEEKS FOR SAID ITEMS TO BE DELIVERED YOU LOT CHOOSE TO SIT THERE AND TELL ME STORIES AFTER TELLING ME THE PACKAGES WILL ARRIVE TODAY THE 9TH OF JUNE, YOU SHOULD BE ASHAMED OF YOURSELF AND IF THIS IS HOW YOU ARE GOING TO SWINDLE POEPLE OUT OF THIER HARD EARNED CASH YOU SHOULD THINK TWICE BECAUSE YOUVE GOT ANOTHER THING COMING YOUR WAY.!!!</p>

0
Replies (2)
DHL Express
DHL Express's reply09 Jun 2017, 17:39
Official

Dear Philip,

Thank you for contacting DHL Express and alerting us of your concerns.

I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

Please can you provide me with your DHL awb tracking number so that I can investigate this matter for you ?

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

Please find below my contact details should you need to get a hold of me .

Kind Regards,

Ms Buhle.Sekoboane
Customer Care Executive – Executive office

pp
philip.sowah philip.sowah's update09 Jun 2017, 18:02
Reviewer Update

I HAVE BEEN ON HOLD FOR 12MINS29SECS NOW AND STILL WAITING AFTER THIS YOU WILL SEND ME AN EMAIL TO SAY THAT YOU DONT TAKE THINGS LIGHTLY...