CS
Cecelia S

1 reviews | Active since Mar 2018

12 May 2021, 08:00

DISGUSTING!!!! *****ING FROM AN OLD BLIND LADY!!!

I cannot believe that you have ****** from my BLIND GRANDMOTHER!!! There was a package that she had been waiting for for months from the UK. This package had her I Pod's with audio books installed on them. This is digesting!!! I want a manager to contact me ASAP with surveillance on who the culprit is. Absolutely DISGUSTING!!! The packaging was cut open and after the items were removed was taped back together with DHL tape. Shocking!

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Replies (1)
DHL Express
DHL Express's reply12 May 2021, 09:03
Official
Good day Cecelia

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express