TM
Tshiamo M
1 reviews | Active since Nov 2013
02 Dec 2020, 08:54
Disgusting Service from DHL International
I shipped parcels from South Africa to Botswana on overnight express last week Monday and my client still has not received the parcels and no word was communicated as to why our stuff are still stuck at the clearance office. I'm very disgusted by this company as my client failed meet they deadline since they have been waiting on the parcels! Such a rip-off!!! Rather use GlobeFlight or Fedex!!!
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DHL Express's replyOfficial
02 Dec 2020, 10:20Dear Tshiamo,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and allow us time to look into the matter and get it resolved.
Kindly expect an update from one of the Customer Care Executives before 13H00 today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and allow us time to look into the matter and get it resolved.
Kindly expect an update from one of the Customer Care Executives before 13H00 today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply02 Dec 2020, 10:20
Official
Dear Tshiamo,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and allow us time to look into the matter and get it resolved.
Kindly expect an update from one of the Customer Care Executives before 13H00 today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and allow us time to look into the matter and get it resolved.
Kindly expect an update from one of the Customer Care Executives before 13H00 today.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express