1 reviews | Active since Mar 2019
Disgusting Service
I am appalled at DHL's lack of urgency in the delivery of my documents and their blatant disregard for the time, effort and business lost due to this.
I have spoken to numerous people re the above and it took four hours of phone tag before i could even get a response about status of my delivery.
DHL promises Delivery before 12 on a specific day when making the booking but cannot stand by its promise. My documents were delivered a day later and near to the close of the Business day. I had to do all the follow ups as DHL did not see the need to inform the client (being me) about any delays or problems with the Delivery even a phone call asking for an update on numerous occasions could not be done.
This is the worst service I have ever received from DHL. It is disgusting to say the least and even that is an understatement.
I do understand your frustration in regards to this shipment and I can assure you that this is not the type of service that we pride ourselves in.
DHL Express strives to offer a top quality service at all times and we do appreciate you bringing this matter to our attention.
I do appreciate the potential repercussions of incidents such as this and realize the disruption caused and I can assure you that incidents of this nature are extremely rare and do little to reflect our normal standard of service. Although we will always endeavor to keep any adverse effects experienced by our customers to a minimum, I hope you will appreciate that occasional circumstances prevent us from completely avoiding any inconvenience. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
I do understand your frustration in regards to this shipment and I can assure you that this is not the type of service that we pride ourselves in.
DHL Express strives to offer a top quality service at all times and we do appreciate you bringing this matter to our attention.
I do appreciate the potential repercussions of incidents such as this and realize the disruption caused and I can assure you that incidents of this nature are extremely rare and do little to reflect our normal standard of service. Although we will always endeavor to keep any adverse effects experienced by our customers to a minimum, I hope you will appreciate that occasional circumstances prevent us from completely avoiding any inconvenience. Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive