Disgusting Service

What horrific service I have received from DHL South Africa and DHL Portugal....would seriously never recommen anyone using DHL EVER. I sent a parcel from South Africa to my daughter in Portugal at the beginning of August. I sent her Epilepsy Medication which she needed urgently to avoid having seizures. To get to the point. I paid for her medication in South Africa, paid for DHL to deliver my package...upon arriving in Portugal they had a problem with my package....after endless emails with DHL Portugal, it hot to the point that they wanted a Medical Certificate from Portugal (which was impossible) I requested that my package be returned to SA. After weeks of speaking to over 10 people at DHL they now are expecting me to pay R2964 to have my parcel release & returned to me ...as they are charging me import cost for the medication that I paid for in SA. They are absolutely useless and are *****ing when expecting me to pay for my parcel when they were not able to deliver it in the first place. They are all about the money and really don't care at all about their customers. I will never use them again or recommend them to anyone. Have been appalled as to the manner in which I have treated by them.