JF
Josh F
1 reviews | Active since Nov 2019
05 Nov 2019, 08:49
DISGUSTING SERVICE
After a week of failed deliveries and made up excuses, I have still not received my package. First they said they were at our gate and we never answered and they called me but I had no missed calls and made a concerted effort to make sure I don't miss any calls. When I phoned their customer care helpline I got the run around and each time I phoned I received contradicting information from their consultants. The consultants were also stand-offish and abrasive.
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Replies (1)DHL Express's replyOfficial
06 Nov 2019, 10:02Dear Josh,
Thank you for taking the time to post to us.
On behalf of DHL Express, I would like to apologize for the inconvenience and undue frustration caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened and i will revert to you with the outcome.
Regards,
Akhona Mvuza
Customer care Executive Office
DHL Express South Africa
Thank you for taking the time to post to us.
On behalf of DHL Express, I would like to apologize for the inconvenience and undue frustration caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened and i will revert to you with the outcome.
Regards,
Akhona Mvuza
Customer care Executive Office
DHL Express South Africa
DHL Express's reply06 Nov 2019, 10:02
Official
Dear Josh,
Thank you for taking the time to post to us.
On behalf of DHL Express, I would like to apologize for the inconvenience and undue frustration caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened and i will revert to you with the outcome.
Regards,
Akhona Mvuza
Customer care Executive Office
DHL Express South Africa
Thank you for taking the time to post to us.
On behalf of DHL Express, I would like to apologize for the inconvenience and undue frustration caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened and i will revert to you with the outcome.
Regards,
Akhona Mvuza
Customer care Executive Office
DHL Express South Africa
