JF
Josh F

1 reviews | Active since Nov 2019

05 Nov 2019, 08:49

DISGUSTING SERVICE

After a week of failed deliveries and made up excuses, I have still not received my package. First they said they were at our gate and we never answered and they called me but I had no missed calls and made a concerted effort to make sure I don't miss any calls. When I phoned their customer care helpline I got the run around and each time I phoned I received contradicting information from their consultants. The consultants were also stand-offish and abrasive.

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Replies (1)
DHL Express
DHL Express's reply06 Nov 2019, 10:02
Official
Dear Josh,

Thank you for taking the time to post to us.

On behalf of DHL Express, I would like to apologize for the inconvenience and undue frustration caused.

I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened and i will revert to you with the outcome.

Regards,
Akhona Mvuza
Customer care Executive Office
DHL Express South Africa