Disgusting Experience using DHL

To whom it may concern, albeit probably not concerned at all … I write this as an extremely horrified DHL client at the dismal, nay exceptional horrific customer service I have had with my first experience using DHL services to send a mere gift from the UK to South Africa for my 14 year old daughter which by the way was meant to be a joyous occasion has turned out to be an unbelievable nightmare and I will 100% be warning others not to use DHL to send parcels or anything for that matter … it was unbelievably shocking to say the least. Firstly, I ordered your collection services using my mobile phone … and this is where it started … - Courier came to collect .. was told that I needed to print the documents and secure it to the box .. wasn’t aware of this but OK .. courier came the next day to collect. - Website clearly states for the next possible working day .. so I pay for the delivery of 138 Pounds charges for a 9kg parcel with gifts for my child…. Thinking everything will go well. - A few days later, I decide to track the parcel only to find it still sitting at your depot on hold .. with no communications from anyone … so I decide to phone and query and get told that I cant send my own bank cards to my daughter … ok .. after some ranting that I could have been warned or phoned earlier and I had to phone to find out this .. the start of the shody service. - They then tell me that they will return the parcel but then I have to fill out a form and wait up to 5 days for my money to be returned … unbelievable .. already having a **** experience and then this … so they take the cards out and proceed with delivery o So now it is costing me phone calls to sort this out plus I have to try and take off work to get my bank cards or they are destroyed … so now I lose my bank cards … - Then after some time … it gets held up in Cape Town .. this time they say I must fill out a commercial invoice and itemize everything inside the parcel .. *** .. how is this possible as I made up that parcel over a period of time and never knew I had to keep friggin invoices for sweets and some clothes .. ridiculous that DHL could have informed me prior to sending the parcel but no, they couldn’t give a ****. So now we try and think what was in the parcel and thumbsuck prices … put a price down … - Next shocker comes .. no, now we must pay custom taxes etc … on a friggin gift for my daughter … and this amount comes to 112 Pounds … so with the delivery charges amount to 250 friggin pounds when the cost of the items in the parcel comes to less than that … and paying per item … does DHL warn or provide advice on this … absolutely not .. disgusting .. then I pay this out of mere frustration and anger …. o All I received back was “oh its just the luck of the draw” .. the luck of the friggin draw … what utter bull is this. Then we get a message that it is now on hold AGAIN .. because of the sweets inside .. what the hell is going on … was I warned about sending sweets in the beginning when it was at DHL UK ?… nooooo … was I warned about paying the custom taxes first knowing the fact that the sweets can be rejected? … nooo. Was I warned about sending a parcel on further and the complications that will arise? … nooo. They just sent it knowing that this was a possibility … and now we must wait until 3pm to see if it will go through customs and if not .. do I receive ALL my money back? Hell no … I will be told that I should have looked. Was I informed of this before I paid the taxes on the clothes and sweets .. hell no .. I must pay it first and then they will reject it … what utter ******** is this … so now not only do I lose the delivery charges of 138 pounds, I lose the friggin custom taxes and the items in the parcel .. so I just paid DHL money for nothing .. absolutely nothing .. I just handed over money to put into your pockets and my daughter loses out and I lose out … how great is that? You take my money .. not provide any service nor advice. Don’t tell me its on the website… these things that happened are not clear when ordering a courier service. Even some people don’t know about these things … it is utter bull**** that this is my experience with DHL and the loss of hard earned money .. which clearly you couldn’t give a rats ass … It is the 29th now … my daughter should have received the parcel by the 23rd .. according to DHL the latest. With no correspondence from DHL trying to assist .. nothing. What a disgusting company.

I will certainly be telling people not at all to use DHL … 100% not to .. use FedEx or others … I am shocked, angry and disgusted with DHL … I will also post this across all media platforms to warn others, especially SAFFas regarding diabolical DHL …

and to date .. no parcel