WS
Wendy S
1 reviews | Active since Jun 2023
23 Feb 2024, 13:00
Disgusting
Hi 8 days ago I had to pay R1450.00 for a A4 envelope with a document going to A Bank in Singapore 9 days later it us still at their depot, they wanted my passport copy and the person in the bank receiveing the documents Pass port copy which he sent blocking his passport no as in Singapore it is ******* for a person to send Willy nilly a copy of your Personal ID I will never ever use DHl again I have been dealing with three different people which neither of them are knowledgeable about what is going on These documents are of the utmost importance
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Replies (3)
DHL Express's replyOfficial
23 Feb 2024, 13:57Dear Wendy Shaw
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
DHL Express's reply23 Feb 2024, 13:57
Official
Dear Wendy Shaw
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***
WS
Wendy S's updateReviewer Update
23 Feb 2024, 15:39Hi well not true to their words DHL international dud absolutely nothing to resolve my problem
Nor have they called me regarding my claim refund
The staff when you talk to them have dogs barking in the back ground and never emailed me like she said she would
I’m gutted at this disgraceful service Especially when I asked the quickest way to get doc to Singapore
Never ever again maybe they could take a note out of Couriet Guys book
Nor have they called me regarding my claim refund
The staff when you talk to them have dogs barking in the back ground and never emailed me like she said she would
I’m gutted at this disgraceful service Especially when I asked the quickest way to get doc to Singapore
Never ever again maybe they could take a note out of Couriet Guys book
WS
Wendy S's update23 Feb 2024, 15:39
Reviewer Update
Hi well not true to their words DHL international dud absolutely nothing to resolve my problem
Nor have they called me regarding my claim refund
The staff when you talk to them have dogs barking in the back ground and never emailed me like she said she would
I’m gutted at this disgraceful service Especially when I asked the quickest way to get doc to Singapore
Never ever again maybe they could take a note out of Couriet Guys book
Nor have they called me regarding my claim refund
The staff when you talk to them have dogs barking in the back ground and never emailed me like she said she would
I’m gutted at this disgraceful service Especially when I asked the quickest way to get doc to Singapore
Never ever again maybe they could take a note out of Couriet Guys book
WS
Wendy S's updateReviewer Update
23 Feb 2024, 18:39Thank you she did call but the laws ?!! You have put in place that the person working in the bank must send his passport copy to a strange country and strange person!
He did send it but his person in charge would not allow him to show his passport no which I totally agree. Who sends a copy of your passport to an employee of the bank (. No one) so I have asked for documents to be returned post haste
With the payment
This has cost precious time and money literally
LESSON LEARNED
He did send it but his person in charge would not allow him to show his passport no which I totally agree. Who sends a copy of your passport to an employee of the bank (. No one) so I have asked for documents to be returned post haste
With the payment
This has cost precious time and money literally
LESSON LEARNED
WS
Wendy S's update23 Feb 2024, 18:39
Reviewer Update
Thank you she did call but the laws ?!! You have put in place that the person working in the bank must send his passport copy to a strange country and strange person!
He did send it but his person in charge would not allow him to show his passport no which I totally agree. Who sends a copy of your passport to an employee of the bank (. No one) so I have asked for documents to be returned post haste
With the payment
This has cost precious time and money literally
LESSON LEARNED
He did send it but his person in charge would not allow him to show his passport no which I totally agree. Who sends a copy of your passport to an employee of the bank (. No one) so I have asked for documents to be returned post haste
With the payment
This has cost precious time and money literally
LESSON LEARNED