GK
Gazza K
1 reviews | Active since May 2014
18 Mar 2019, 16:27
Disgusted with your driver for refusing to walk up 4 flights of stairs
Had an envelope (A3 size) delivered by one of your courier drivers earlier today. He refused to walk up 4 flights of stairs in my complex as the lift was not working due to load-shedding. Very disappointed, and your company should be ashamed of his "in-"actions. Disgusted! IT IS HIS JOB.....!!!!!!
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Replies (3)0
Replies (3)
DHL Express's replyOfficial
19 Mar 2019, 10:57Dear Garry,
Thank you for contacting DHL Express .
I attempted to contact you but was unsuccessful so I left a detailed voice message for you . Please can you confirm a convenient time that I can contact you to discuss matter raised ?
We apologise regarding your recent negative experience with us . I assure you that this incident does not represent the level of Service DHL Prides itself with and that this is currently being investigated by our Cape town Operations manager .
I will attempt contact again once feedback received, but should additional assistance be required, please do not hesitate to contact me and I will gladly assist
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply19 Mar 2019, 10:57
Official
Dear Garry,
Thank you for contacting DHL Express .
I attempted to contact you but was unsuccessful so I left a detailed voice message for you . Please can you confirm a convenient time that I can contact you to discuss matter raised ?
We apologise regarding your recent negative experience with us . I assure you that this incident does not represent the level of Service DHL Prides itself with and that this is currently being investigated by our Cape town Operations manager .
I will attempt contact again once feedback received, but should additional assistance be required, please do not hesitate to contact me and I will gladly assist
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
GK
Gazza K's updateReviewer Update
03 Apr 2019, 14:21Thank you Ms Buhle Sekoboane for the numerous emails and phone calls.
Delighted to hear that the matter has received the necessary attention, and I'm very impressed at your professionalism and speed. Thank you again.
GK
Gazza K's update03 Apr 2019, 14:21
Reviewer Update
Thank you Ms Buhle Sekoboane for the numerous emails and phone calls.
Delighted to hear that the matter has received the necessary attention, and I'm very impressed at your professionalism and speed. Thank you again.
GK
Gazza K's updateReviewer Update
03 Apr 2019, 14:26Oops I see you can longer change the star rating. Nonetheless, it should be upgraded to 5 stars !!!!
GK
Gazza K's update03 Apr 2019, 14:26
Reviewer Update
Oops I see you can longer change the star rating. Nonetheless, it should be upgraded to 5 stars !!!!