1 reviews | Active since Jun 2020
DISGUSTED! DISGUSTED! DISGUSTED!
I have never in my life experienced such poor service from anybody as I have from DHL.
First my parcel got shipped to the wrong country (nobody advised me of this and I had to figure it out myself) and then I end up with a completely different parcel. It has now been months already without ANYBODY at DHL taking responsibility. They have been feeding me nonsense from day 1, lying through their teeth and have absolutely no integrity. Sade Eiman and Avery Visagie has still to this day taken no responsibility, there is no follow through and only empty promises.
I am highly disgusted by the service I have received - this is beyond embarrassing to say the least.
They are quick to type up a (**sweet) email, but I’m still waiting on a resolution. Their service and staff take absolutely no responsibility and still after everything, the fact that I’m still shocked by their bad services - literally blows my mind.
Numerous phone calls, tons of emails and here I am, completely fed up! What a disgrace! SHOCKING!!!!
A VERY UNHAPPY CLIENT
Dear Riana,
Thank you for your feedback. It is duly noted.
I understand that you are very disappointed in the service failure from the onset with the switch shipment. As per our previous discussions, DHL has taken responsibility for the service failure and the tracing team advised that the shipment was switched and we even agreed that the incorrect shipment will be brought by your receiver from Malaysia to South Africa, as the receiver in Malaysia works on a cruise boat and would not be available for DHL to collect the shipment.
In essence to rectify our mistake we have already paid out the first claim , being the freight costs paid for movement of the shipment and the second claim on the value of the shipment and the Doctor's costs were processed for payment yesterday. We will share the remittance by email.
Once again Riana, my sincere apologies for the inconvenience caused by this incident .
I will give you a call shortly, to apologize in person.
Kind Regards
Sade Eiman
Customer Care Executive
Dear Riana,
Thank you for your feedback. It is duly noted.
I understand that you are very disappointed in the service failure from the onset with the switch shipment. As per our previous discussions, DHL has taken responsibility for the service failure and the tracing team advised that the shipment was switched and we even agreed that the incorrect shipment will be brought by your receiver from Malaysia to South Africa, as the receiver in Malaysia works on a cruise boat and would not be available for DHL to collect the shipment.
In essence to rectify our mistake we have already paid out the first claim , being the freight costs paid for movement of the shipment and the second claim on the value of the shipment and the Doctor's costs were processed for payment yesterday. We will share the remittance by email.
Once again Riana, my sincere apologies for the inconvenience caused by this incident .
I will give you a call shortly, to apologize in person.
Kind Regards
Sade Eiman
Customer Care Executive