CM
Catherine M

1 reviews | Active since Sept 2013

24 Oct 2017, 15:19

Disgusted

We booked a package to go to the UK urgently on Thursday 19th this month. DHL subcontracted to RAM couriers to collect the documents on Thursday and were told it was urgent. It is now Tuesday 23rd. The documents are still in JHB and after numerous calls to them they still do not know what is happening with the package. No one gets back to us - Washington and nombelo have no clue what they are doing and do not return calls We are waiting for the manager to call us and he still has not. Their service is disgusting and we will not use them again. Please as many people as possible boycott these idiots

0
Replies (1)
DHL Express
DHL Express's reply24 Oct 2017, 16:28
Official

Dear Catherine

I would like to sincerely apologise about the way your collection has been handled.

Your shipment has been handed over to DHL Express and will be moving on a different waybill which I will send to you via email

Kind Regards

Nosicelo Manentsa

Customer Care Executive