1 reviews | Active since Dec 2017
Disgruntled Customer!
I've never in my entire life been so unhappy about a service which I've paid for! I've been waiting for my shipment since December 2018, I have paid for customs clearance and even supp**** supporting documents requested by DHL....During this whole time DHL then sends me from pillar to post with them eventually sending me a letter of intent from SARS! When enquiring about this DHL then sends me a letter for notification periods stating that I've failed to provide any supporting documents or payments within 14 days of my shipment arriving!!!! How?! I've asked to speak to management on numerous occasions to no help! I've already paid for my shipment and customs clearance! I need my package! Poor poor service! Highly disappointed.
Dear Galo,
Thank you for writing and bringing the matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect an email from me shortly. I need your waybill / tracking number to investigate the matter. I will do my utmost to resolve the matter.
Once again, my sincere apology for the undue frustration caused by this issue.
Kind regards
Avery Visagie
Customer Care Executive
Dear Galo,
Thank you for writing and bringing the matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect an email from me shortly. I need your waybill / tracking number to investigate the matter. I will do my utmost to resolve the matter.
Once again, my sincere apology for the undue frustration caused by this issue.
Kind regards
Avery Visagie
Customer Care Executive