1 reviews | Active since Aug 2018
Disappointing Service !
Very bad service!
Received an invoice on Friday from DHL express, i made payment and when i phoned in to track the status they advised that the pop needed t be sent before 12 in order to get the goods today still which i did . i called in at 3pm and they advised that the invoice was incorrect from their side and that they i need to pay the shortfall before i am very disappointed as i paid the shortfall and still did not recieve goods today Im getting the run around from staff and i have angry clients because i havent sent them there goods
This is pathetic service!
Dear Dipika,
Thank you for contacting DHL Express.
Please accept my sincerest apologies regarding the manner in which this matter was handled.
I understand that this incident has been of great disappointment and assure you that the matter is being handled as a priority.
I am pleased to inform you that your shipment has successfully cleared Customs and will be delivered tomorrow.
I will follow up with you again tomorrow to ensure receipt of parcel.
Best Rgds,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Dipika,
Thank you for contacting DHL Express.
Please accept my sincerest apologies regarding the manner in which this matter was handled.
I understand that this incident has been of great disappointment and assure you that the matter is being handled as a priority.
I am pleased to inform you that your shipment has successfully cleared Customs and will be delivered tomorrow.
I will follow up with you again tomorrow to ensure receipt of parcel.
Best Rgds,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Dipika,
Thank you for contacting DHL Express.
Please note that your shipment was successfully delivered this morning at 10:03 received by yourself .
We hope everything was received in good order .
Once again, please accept my sincere apologies for how this was handled.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Dipika,
Thank you for contacting DHL Express.
Please note that your shipment was successfully delivered this morning at 10:03 received by yourself .
We hope everything was received in good order .
Once again, please accept my sincere apologies for how this was handled.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600