“DISAPPOINTED” is an absolute understatement

Their incompetence is appalling! I purchased something from outside South Africa on December 9th and I was told that there was a delay by DHL and it would only be collected on the 14th from the company I purchased from. Then fast forward, it arrives in South Africa and it is estimated to be delivered on the December 21st. They don’t communicate and when I was tracking my shipment , it first stated that it was in transit and then all of a sudden it was in “Exception” status for days. When you try and reach out to them to find out what the problem could possibly be, nobody responds to emails or phone calls! I had to reach out to the company I purchased from yesterday and only then some lady “Mapula” sent me an email asking for the importers code or an ID number, they had to wait the day before they were supposed to deliver to do this? Does that make sense? Okay I then send through the required details as they told me it’s all part of assisting them with customs clearance. This morning at 07:11 they sent an email (ON THE DAY OF DELIVERY) asking that I pay a fee for customs clearance of which I did at 07:59. And the Statius went back to “In Transit”. It’s 16:34 now as I am trying this message and I still haven’t received my package! Their customer Service is trash and I would not recommend this company AT ALL! They are very quick when it comes to accepting money for customs clearance but can’t even deliver. SMH! Absolute *******. I’ll be using fedex from now on and I hope they go out of business because they are too big for their boots.