Disappointed in DHL service

Dhl is loosing it, l have sent a parcel and they have not yet delivered save for the fact that they had said delivery would be on Mon 20th of September 2021. Now they are telling my recipient they do not deliver to the area and they have engaged a third party. These are the things they need to inform us when we send parcels so that we can engage better couriers who service the areas we are sending to. Further to this DHL did not communicate with my reciepient regarding the changes in the delivery date and them engaging a third party. Additional costs to call and track status of delivery had to be incurred.This is not the client service expected of you, at least call and provide options and explanations keep us updated !!!!Now we having to wait extra time for the third party courier. So,disappointed in DHL service , l thought you guys are reputable and do it way better than the rest. Not using or recommending your service anytime soon and appreciate a delivery as soon as yesterday per your initial promise of service.