1 reviews | Active since Nov 2017
disappointed customer
my shipment from China arrived with some short items inside and after several investigations the missing contents were declared lost and recovery process started. later on after some follow ups there is nothing tangible coming out and we have been communicating all this time but now each time i call am told the person who was assisting me is said to be not in the office, i sent an email and i get an automated response that my email is not read.
honestly this can only mean one thing to me, either i have become a pain to the people who are supposed to be assisting me or my query is not important anymore, am hurt because the contents missing costed me a lot of money and i cant afford to ignore it. Please may you assist me.
Good afternoon Faith,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience .
As discussed, I will be communicating with DHL Express China in order to get your claim processed from origin. I have sent you my email address in order to get the correspondence you got from the consultant you were dealing with prior.
Kindly allow me to further monitor and i will contact you tomorrow morning at 10:00AM to further advise you on your claim.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
Good afternoon Faith,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience .
As discussed, I will be communicating with DHL Express China in order to get your claim processed from origin. I have sent you my email address in order to get the correspondence you got from the consultant you were dealing with prior.
Kindly allow me to further monitor and i will contact you tomorrow morning at 10:00AM to further advise you on your claim.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express