LVDP
Lauren Van Der Poel
1 reviews | Active since Oct 2019
17 Oct 2019, 15:53
Disappointed Client
My parcel should've been picked up yesterday and the consultant gave me some silly excuse! Trusted this consultant that the parcel will be collected 1st thing in the morning. Today, same thing. It is now 15:35 and nobody collected the parcel. My parcel is still here at the office. After calling the consultants in JHB branch the entire day following up on my parcel that they should've collected yesterday already.. And to think that because they F#ck#d up, that they would make this collection a priority due to their stuff up. No, I was treated like another number. Well done! PATHETIC SERVICE to say the least! For a company this well known and this big.. your service is shocking. Never again. Lesson learnt.
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DHL Express's replyOfficial
18 Oct 2019, 07:59Dear Lauren
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
I am currently investigating the collection, please expect a call from my by 10:30.
Kind Regards
Lebogang Madihlaba
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
I am currently investigating the collection, please expect a call from my by 10:30.
Kind Regards
Lebogang Madihlaba
DHL Express's reply18 Oct 2019, 07:59
Official
Dear Lauren
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
I am currently investigating the collection, please expect a call from my by 10:30.
Kind Regards
Lebogang Madihlaba
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
I am currently investigating the collection, please expect a call from my by 10:30.
Kind Regards
Lebogang Madihlaba
LVDP
Lauren Van Der Poel's updateReviewer Update
21 Oct 2019, 09:09MY PARCEL IS STILL IN S.A.. It was collected on Thursday, so understand when I tell you that your apology mean nothing to me.
LVDP
Lauren Van Der Poel's update21 Oct 2019, 09:09
Reviewer Update
MY PARCEL IS STILL IN S.A.. It was collected on Thursday, so understand when I tell you that your apology mean nothing to me.