Disapointing service

I am extremely dissatisfied with the service. The first delivery attempt was unsuccessful as I was not available. The second attempt was successful in terms of arrival, but the delivery team did not have my package with them. After I provided my cellphone number(as they had my work contact details), I was informed that deliveries are not made to my area because it is considered “dangerous.” It has now been two weeks, and I still have not received my package. Furthermore, they confirmed that they have now handed over my package to a different courier (RAM), where I am yet to receive feedback on when they will deliver. How is such poor service tolerated? I have received many deliveries to my house and never had an issue such as this before.