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adam.bethlehem adam.bethlehem

1 reviews | Active since May 2016

27 May 2016, 06:41

Didnt declare item on my invoice and now i am being penalised

<p>I ordered items from the uk, the supplier provided the correct invoice and DHL didnt not declare an item on the invoice. I have alreayd paid customs for the items, including the item they said was not declared</p> <p> </p> <p>Now they are telling me i must pay a penalty because of DHL inablilty to to read an invoice. I had absolutely no involvment in the customs procedure so why am i being penalised/</p> <p> </p> <p>the penality is more than the value of the entire shipment.</p> <p> </p> <p>pathetic, you would assumen you have done this a million times before</p>

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Replies (3)
DHL Express
DHL Express's reply27 May 2016, 09:37
Official

Dear Adam,

Please accept our apologies for the inconvenience caused and the level of service you have received.
Please kindly refer to the email provided below for further communication.

Regards,

Akhona Mvuza
Customer Care Executive Office

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adam.bethlehem adam.bethlehem's update27 May 2016, 10:24
Reviewer Update
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DHL Express
DHL Express's reply01 Jun 2016, 11:27
Official

Dear Adam,

Thank you for taking time to raise your dissatisfaction.

Please accept our sincerest apologies for the delay and inconvenience that has been experienced.

I believe all issues raised with us have been resolved.

We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our service to you.

Regards,

Akhona Mvuza
Customer Care Executive Office