DO
Denis O
1 reviews | Active since Feb 2015
26 Feb 2015, 14:14
Did not notify me untill I tracked them ***
I ordered 2 parts from Chainreaction UK.For some unknown reason they dispatched them seperatly.<br> The 1st one came with Parcelforce it arrived after 10 days.After 20 days I started following up with DHL. They then said they would send me an Invoice which came through on the 24-02-2015 .Two days later I <br> was notified the part had been sent to the Goverment Warehouse as I had not responded after 14 days.<br> with a storage fee of R10 a day. How is this my fault if they failed to notify me that they had my part from the <br> 1st February but did nothing.. Tracking no ***<br> I have sent Randy Maphuthi and Ntokozo emails with no response.I have also tried phoning with no sucsess.<br>
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DHL Express's replyOfficial
27 Feb 2015, 17:47Hello xcd ,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply27 Feb 2015, 17:47
Official
Hello xcd ,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express