BS
Barry S
1 reviews | Active since Jan 2019
04 Feb 2020, 11:07
DHL - You have to read the fine print
Don't use this service, (Parcel ******)in the fine print they tell you that they use the postal service, so forget DHL peace of mind. So when the tracking stops and you call, DHL happily tells you that you should have checked the fine print and that the parcel is at Cape Mail, so no longer their problem, and it could take months before the parcel comes out ... 'sorry sir, you should have read the fine print!'
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Replies (2)
DHL Express's replyOfficial
04 Feb 2020, 11:51Dear Barry,
Thank you for contacting DHL Express.
Thank you for contacting DHL Express.
Kindly be advise that DHL has different divisions. We have DHL Express, whereby we specialize in Express consignments. Our services includes Track & Trace, Customs clearance and Door-to-Door services. We also DHL Paket/ Global mail, this is for consignments that will be handed to Postal Authorities upon arrival with no tracking available on the Express Network, as these travel as regular post.
Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
Please provide me with your tracking number so I can check for you which service did your shipper choose to send your parcel and also the tracking options are available to you.
Kind Regards,
Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
Please provide me with your tracking number so I can check for you which service did your shipper choose to send your parcel and also the tracking options are available to you.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express
DHL Express's reply04 Feb 2020, 11:51
Official
Dear Barry,
Thank you for contacting DHL Express.
Thank you for contacting DHL Express.
Kindly be advise that DHL has different divisions. We have DHL Express, whereby we specialize in Express consignments. Our services includes Track & Trace, Customs clearance and Door-to-Door services. We also DHL Paket/ Global mail, this is for consignments that will be handed to Postal Authorities upon arrival with no tracking available on the Express Network, as these travel as regular post.
Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
Please provide me with your tracking number so I can check for you which service did your shipper choose to send your parcel and also the tracking options are available to you.
Kind Regards,
Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
Please provide me with your tracking number so I can check for you which service did your shipper choose to send your parcel and also the tracking options are available to you.
Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express
BS
Barry S's updateReviewer Update
04 Feb 2020, 12:18Hello Akhonda,
Thank you for your reply, but my point remains, irrespective of which division of DHL is handling the parcel, when an estimated time for delivery is given, and not achieved, and DHL says, sorry it's in the postal service, it could take months!!
That is not acceptable, then communicate this load and clear instead of saying 'refer to the fine print' it's not what is expected of DHL.
I see you have also emailed me, thank you, I will respond with the details
Thank you for your reply, but my point remains, irrespective of which division of DHL is handling the parcel, when an estimated time for delivery is given, and not achieved, and DHL says, sorry it's in the postal service, it could take months!!
That is not acceptable, then communicate this load and clear instead of saying 'refer to the fine print' it's not what is expected of DHL.
I see you have also emailed me, thank you, I will respond with the details
BS
Barry S's update04 Feb 2020, 12:18
Reviewer Update
Hello Akhonda,
Thank you for your reply, but my point remains, irrespective of which division of DHL is handling the parcel, when an estimated time for delivery is given, and not achieved, and DHL says, sorry it's in the postal service, it could take months!!
That is not acceptable, then communicate this load and clear instead of saying 'refer to the fine print' it's not what is expected of DHL.
I see you have also emailed me, thank you, I will respond with the details
Thank you for your reply, but my point remains, irrespective of which division of DHL is handling the parcel, when an estimated time for delivery is given, and not achieved, and DHL says, sorry it's in the postal service, it could take months!!
That is not acceptable, then communicate this load and clear instead of saying 'refer to the fine print' it's not what is expected of DHL.
I see you have also emailed me, thank you, I will respond with the details