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tB
trevor B

1 reviews | Active since Oct 2011

21 Sept 2020, 16:38

DHL - WORST POSSIBLE SERVICE

WORST SERVICE EVER!!! One of my suppliers sent me the waybill number and when I called DHL customer service, they told me the parcel is going to America instead of South Africa. When I called again I was told no, now it is going to South Africa. Upon my registration of a complaint on their website, they requested my ID number which I sent to them (on 19 Sep 2020); however, when I spoke to them on 21 Sep 2020, they read out a different ID number to mine.

When I tried to pay the VAT and duties, and not being able to use the link their employees told me to use and after about 4 calls; did someone wake up and sent me DHL's banking details.

Thus far I havent received the goods but will see what happens

0
Replies (5)
DHL Express
DHL Express's reply21 Sept 2020, 17:19
Official
Dear Trevor,  
I trust this mail finds you well and safe. 

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.  
Thank you.  Kind Regards,On behalf of the MD office.Busisiwe Sithole
 
tB
trevor B's update22 Sept 2020, 08:48
Reviewer Update
Why should I wait 24 hours for you to give me feedback??? This matter is ongoing since Saturday, 19 September 2020
tB
trevor B's update22 Sept 2020, 08:55
Reviewer Update
Just to add - I was promised an answer regarding the whereabouts of my parcel yesterday, but nothing
DHL Express
DHL Express's reply22 Sept 2020, 09:35
Official
Dear Trevor,

Hope this Email finds you well 

Please be advised the shipment has not been handed over to DHL, it is sill with the supplier.

We have received confirmation from DHL Dubai ,they do not have the shipment .

kindly check with the supplier 

Thank You 

 
Kind Regards,On behalf of the MD office.Busisiwe Sithole









tB
trevor B's update25 Sept 2020, 12:34
Reviewer Update
Matter is still unresolved - I made the customs and other payments on Monday, 21 September 2020 of which I sent proof of payment to Buhli Seliboane. Buhli confirmed on 23 September 2020, after i requested her via email to do so, that the proof of payment was sent to the relevant department for processing. However, this morning, 25 September 2020, when i checked the tracking status, it indicated that the payment was still outstanding. I then called Buhli, however, the switchboard operator told me that she was busy with another call. I then asked to speak to someone else, who introduced himself as a supervisor in the customer care department who then told me Buhli was not at her desk at the time - which contradicted what the switchboard operator told me.

Still no one could tell me when my parcel will be delivered.


PATHETIC IS ALL I CAN SAY