KvdM
Karlien van der Mere
1 reviews | Active since Oct 2010
03 Feb 2021, 12:07
DHL worst overnight delivery
Documents send to me Thursday January the 28 th. Received a massage early Friday morning that it would be delivered. I messaged the guy and said I am at work. He asked for my work address and I gave it to him. He told me he would deliver it Monday... Monday DHL let me know that they need me to change the address online. I changed the address and again they changed the delivery date witch I accepted. But Tuesday again they did not pitch. I phoned customer care this morning just after 8 and was promised feedback witch I still did not receive. How long do I need to wait for my parcel?
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DHL Express's replyOfficial
03 Feb 2021, 14:17Dear Karlien
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply03 Feb 2021, 14:17
Official
Dear Karlien
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
KvdM
Karlien van der Mere's updateReviewer Update
03 Feb 2021, 21:35It took DHL 6 days to deliver an express parcel....
KvdM
Karlien van der Mere's update03 Feb 2021, 21:35
Reviewer Update
It took DHL 6 days to deliver an express parcel....