jC
jan C
1 reviews | Active since Jun 2020
25 Jun 2024, 10:15
DHL -WORST CUSTOMER SERVICE
SHOCKING CUSTOMER SERVICE , OUR FACTORY HAS COME TO A STANDSTILL AND DHL ARE FORCING US TO PAY IMPORT DUTIES THAT ARE NOT APPLICABLE FOR THIS PRODUCT OUT OF EU ... ITS BEENOVER 2 WEEKS AND ALL FALLS ON DEAF EARS
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
25 Jun 2024, 10:26Dear Jan Van Crombrugge,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
DHL Express's reply25 Jun 2024, 10:26
Official
Dear Jan Van Crombrugge,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed