cc
carolina.oosthuizen carolina.oosthuizen
1 reviews | Active since Feb 2017
14 Mar 2019, 10:33
DHL - WORST COURIER COMPANY IN THE WORLD
On Monday, 11 March 2019, I phoned for a Quote to get a envelope delivered to New Zealand. I have paid the amount of R932.32 immediately, the DHL agent confirmed receipt of payment. Today, 14 March, the parcel is still not picked up! After numerous phone calls, emails, NOTHING HAS BEEN DONE!! THEY ARE THE MOST USELESS COMPANY!!
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
14 Mar 2019, 11:22Dear Karlien,
Thank you for taking my call.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
As discussed, your shipment was collected under ***. I regret that the new waybill number was not communicated to you. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and will be addressed accordingly.
I will revert as soon as I received feedback from the collecting station regarding the delay in getting the shipment collected.
Regards.
Thank you for taking my call.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
As discussed, your shipment was collected under ***. I regret that the new waybill number was not communicated to you. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and will be addressed accordingly.
I will revert as soon as I received feedback from the collecting station regarding the delay in getting the shipment collected.
Regards.
Avery Visagie
Customer Care Executive
DHL Express's reply14 Mar 2019, 11:22
Official
Dear Karlien,
Thank you for taking my call.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
As discussed, your shipment was collected under ***. I regret that the new waybill number was not communicated to you. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and will be addressed accordingly.
I will revert as soon as I received feedback from the collecting station regarding the delay in getting the shipment collected.
Regards.
Thank you for taking my call.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused due to the non collection of your urgent consignment.
As discussed, your shipment was collected under ***. I regret that the new waybill number was not communicated to you. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and will be addressed accordingly.
I will revert as soon as I received feedback from the collecting station regarding the delay in getting the shipment collected.
Regards.
Avery Visagie
Customer Care Executive