RT
Ross T
1 reviews | Active since Mar 2022
05 Dec 2022, 08:39
DHL Will charge you extra.
My parcel was quoted at R2700 to ship to the USA. Weighed in on my scale at 1.5kgs DHL weighed it and it weighed 300gr more. They won't send me proof and won't reweigh it. Will never use them again.
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DHL Express's replyOfficial
05 Dec 2022, 11:13Dear Ross Tayler, Thank you for bringing this matter to our attention We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Customer Care Department ZA | DHL Express ) DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
DHL Express's reply05 Dec 2022, 11:13
Official
Dear Ross Tayler, Thank you for bringing this matter to our attention We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Customer Care Department ZA | DHL Express ) DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***