HK
Hannes K

1 reviews | Active since May 2017

07 Jun 2023, 21:24

DHL why are you using bancrupt entities to deliver parcels??

Dear DHL, You are a German company right? We are Germans and used to a very high standard of workmanship. What is wrong with you???? In Germany when a company goes busted bankrupt or "Insolvent" they are down the drain dead rotten and forgotten right? How on earth can you use the bankrupt South African Post office to deliver parcels??? Are you people clear in the mind??? The SA post office doesn't want to deliver the parcels to the people in South Africa!!! Worst of all you were paid to deliver the parcel from Germany to South Africa. You most probably also paid the SA Post office for a service not renderred. My parcel arrived on Sunday the 24th of May 2023. It looted around for 4days before it got send to customs. Now the parcel came it Jan Smuts Airport and was then looted around and landed in a place calles Tshwane!!! Now I stay in the Eastern Cape!!! Since when do you send a parcel to a place called Tshwane to be delivered in the Eastern Cape??? Then the parcel laid 6 days in Customs. From the 31st of May 2023 your partner the SA post office is trying to get this parcel in the delivery depot. Halleluja on the 6th of may we got the notification that the parcel flew by air without an airplane or it was beamed to the Eastern Cape!!! Unfortunatly the parcel could not be delivered and flew back or beamed itself back to this place called Tshwane!!!! The tracking said it could not be delivered because nobody was home!!! Now, me my wife and our spy ****er Spaniel was the whole day home. Our dog didn't warn us of anybody visisting our post box or gate. So what this means is it was a **** beam or flight delivery. After spending over R40.00 on telephone calls to find the parcel I was told it takes 60 days for the Post Office to deliver the parcel from it was handed over to them by DHL!!! Nice ne'. So I presume the 60 days is for ample time for the removal of the contents and replaced by bricks or something else or to find a new owner who hasn't paid for it. And you are dealing with such companies to deliver the parcels we order from overseas!!! We are going to contact the German Goverment as we have the idea the German Post Office minister is not lecker upstairs. Should the schnoedel not react we will contact Europen Commission to bring to their attention the bad service you are offering to people living in South Africa by using a bankrupt state entity.

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Replies (1)
DHL Express
DHL Express's reply08 Jun 2023, 09:10
Official
Dear Hannes Kotze, 
 
Thank you for taking the time to post to DHL Express and I would like to apologize for the inconvenience. 
 
Looking at the tracking number mentioned, the sender selected the postal services to move this parcel. It is moving on the global postal network the German post office, Deutsche Post a corporate brand of the mail and logistics group DPDHL. These shipments are handed over to the local postal services in each country to handle the delivery with no tracking available on the DHL Express network hence we are not able to assist you further. 
 
Please contact DHL Global Mail *** or the Post office on either *** or by Phone on ***,they will be able to assist you further on the matter.  The Post Office has responded to the liquidation matter, the following link guides to a press release that has more information .
Post Office response to liquidation reports 

Kind Regards,
Customer Care Department 
DHL Executive office -  ZA | DHL Express 
 
DHL International (Pty) Ltd t/a DHL Express 
DHL House 
Fabriek & Van Acht Rd, Isando 
1600, Gauteng 
South Africa 
 
***