DHL WHERE ARE YOU??

According to my tracking information, DHL received my parcel on 26th January 2015. It is now 20th FEBRUARY 2015 and I have yet to receive it. After numerous phone calls to call center employees who just keep passing me onto someone else, complaints on their website and emails, I was informed that customs needed to physically inspect the parcel and I duly paid the customs tax requested IMMEDIATELY on being told.(and still get automated reminders to pay)<br> I finally got to the MD, Hennie Heymans, who was the only one who seemed to actually care about my problem. But of course, the buck stopped there!!<br> <br> All documents have been submitted to customs and now we...what???Wait?? I've been doing that since 26 January!!! I work in the Public Service Sector and even this lack of service delivery is excessive. You get told delivery is 3-10 days, but wait 20 working days.<br> All they could do is follow up with the customer. Instead you wait in limbo until you have to start the whole process again. Looks like I'll be going back to dealing with the SAPO devil.