PW
Paul W

1 reviews | Active since Sept 2017

27 Sept 2017, 11:53

DHL Very Expensive Bullies.

July 2017 my company were charged 300% more by DHL to import goods, another company previously imported for us. Numerous complaints had no response, only a final demand and threat of legal action. Needless to say I've closed my account with them. In future, I'll pay 300% less and wait a few days more.

0
Replies (2)
DHL Express
DHL Express's reply27 Sept 2017, 12:49
Official

Dear Paul

Thank you for bringing the above into our attention and I would like to sincerely apologise about the way it has been handled thus far.

May you please give me time to investigate your complaint further so that I can be able to resolve it to your satisfaction and in a timely manner.

I will keep you updated via email address provided.

Kind Regards

Nosicelo Manentsa

Customer Care Executive

PW
Paul W's update27 Sept 2017, 13:45
Reviewer Update
Thank you Nosicelo, if my original concern had been handled as quickly as you have responded, contacting Hellopeter may not of been necessary. I look forward to hearing from you, at your convenience. Regards, Paul L. Wagstaff.