BR
Beverley R
1 reviews | Active since Apr 2014
07 Oct 2023, 09:20
DHL VERY DISAPPOINTING
I received an email yesterday saying that my parcel from Amazon was out for delivery and would be delivered before 17h00. I waited the entire day and no delivery came. I responded to their email asking where was my parcel after trying to call them at 17h11. I checked today, going online to track my order, apparently "I " refused delivery !!!!! Tried calling them only open from Monday to Friday. This is an international courier company! I despair. I WANT MY PARCEL please
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Replies (2)
DHL Express's replyOfficial
07 Oct 2023, 14:30Dear Beverley Lynn Riley
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates no later than 10:30 Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care DepartmentDHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express 15 Tugela lane
Waterfall City, Midrand Gauteng South Africa ***
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates no later than 10:30 Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care DepartmentDHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express 15 Tugela lane
Waterfall City, Midrand Gauteng South Africa ***
DHL Express's reply07 Oct 2023, 14:30
Official
Dear Beverley Lynn Riley
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates no later than 10:30 Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care DepartmentDHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express 15 Tugela lane
Waterfall City, Midrand Gauteng South Africa ***
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are currently attending to this matter with the relevant department We always assure you of our best services and will revert with additional updates no later than 10:30 Should you need to reach us, please feel free to contact us on the details listed on the email sent to you directly.
Best Rgds,
Customer Care DepartmentDHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express 15 Tugela lane
Waterfall City, Midrand Gauteng South Africa ***
BR
Beverley R's updateReviewer Update
09 Oct 2023, 12:06I have just received my parcel, thank you for your assistance
BR
Beverley R's update09 Oct 2023, 12:06
Reviewer Update
I have just received my parcel, thank you for your assistance