DHL Very bad Service

on the 25th January 2022 a Parcel was sent with DHL from Durban to Botswana, Express Service,

Till date 1st February 2022, the Parcel has not been received in Botswana

Called their so called customer service on numerous occasions, being transferred each time, and then the person says you need to speak to someone in exports, they transfer the call, and nobody bothers to pick up the phone.

on 27th Jan tracking showed clearance event then on the 28th shipment on hold

DHL was contacted, spoke to Violet, she said it is being held up at customs, she will send a message to find out why it is being held by customs view below her reply on the 31st Jan

Please be advised that we still hold for exports to advise what is required for clearance process. I have sent them a reminder email. Please note the next update is 01/02 09:55 Please keep tracking shipment online on mydhl.express.dhl. Thank you for choosing DHL. Please do not hesitate to contact me should you require further assistance. Kind Regards, Violet Lekoko Backline Advisor ZA | DHL Express

phoned in again, she was busy, spoke to simphiwe she advised that customs is awaiting a "ci form" as this is always needed when sending to another country, why wasn't this mentioned when the parcel was being sent? Filled the form sent it in, still Shipment on hold???

This is very bad service from dhl, we paid a such a high price for this service and for a tiny parcel worth R50 which is only a sample

Our client is is still waiting on the sample, and this reflects bad on our business, is dhl going to cover loss of business? are you going to cover all the costs involved for all the phone calls to your offices?

Waybill Number is *** Ref Number is ***