1 reviews | Active since May 2012
DHL USELESS BEYOND!!! WORST COURIER COMPANY EVER!!
Between Mercedes Mac Namara and Khensane Tshuma never have i received such terrible service.<br> Both DHL staff on many occasions have promised to call me back and don't. Email me back and don't. I have Written email proof and no responses from both of them. DHL is so badly managed its a joke and no one actually cares. Along with my damaged goods that hasn't been followed up on. Where is the companies integrity. Now im probably gonna deal with the same people to rectify this complaint. Such a joke. Wish there was like an actual manager or someone of higher authority who would actually deal with these situations. And thirdly i would like a refund on all my money wasted on airtime. 100's of calls and u wait for up to 10-15mins at a time before speaking to a useless operator that gives you same useless information, before being transfered to another useless person <br> <br> post office is better than this joke of a company and as we all know they are super useless<br> <br> Oh and best of all here comes the generic automated send to many, copy and paste reply.<br> <br> if you want satisfactory service and good customer care rather do not use DHL as the staff are so *********** at their job
Thank you for taking my call and please accept my apology for the service rendered.
As discussed you are comfortable that Frank is dealing with your Customs query and I will follow up on the Airway Bill number you gave me for the damaged shipment.
I will revert back to you with feedback today.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
Thank you for taking my call and please accept my apology for the service rendered.
As discussed you are comfortable that Frank is dealing with your Customs query and I will follow up on the Airway Bill number you gave me for the damaged shipment.
I will revert back to you with feedback today.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
