AR
Andrew R
1 reviews | Active since Feb 2015
18 Aug 2020, 13:49
DHL - TRULY USELESS
How useless can one organisation be. 5 people involved, 1 package from Johannesburg to Mauritius and a different story every day. Shipped 23 July and yet another story on 18 August. Nobody takes responsibility to sort out, just a never ending litany of excuses, There is no way to escalate the problem. Website just redirects back to the problem country. Waybill ***
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DHL Express's replyOfficial
19 Aug 2020, 09:23Dear Andrew,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery caused.
We have received your complaint and would to look into the matter. Kindly expect an email from me shortly. Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery caused.
We have received your complaint and would to look into the matter. Kindly expect an email from me shortly. Regards. Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply19 Aug 2020, 09:23
Official
Dear Andrew,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery caused.
We have received your complaint and would to look into the matter. Kindly expect an email from me shortly. Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery caused.
We have received your complaint and would to look into the matter. Kindly expect an email from me shortly. Regards. Avery Visagie Customer Care Executive ZA | DHL Express