YJ
Yolandie J

1 reviews | Active since Feb 2015

10 Feb 2015, 08:21

DHL Truck Driver

I was driving in Stromvoel Road round about 12:40 on my way to fetch my daughter at school which closes 13:00 in Waverley <br> There was a DHL truck on my right hand side, suddenly I saw that his indicator was on to come over to the left lane, next thing I felt something pushing me to the left hand side.<br> Guess what it's the DHL truck was just coming over without checking if there are any cars beside him in order to change lanes.<br> While waiting for the driver to get out of the truck, I got a pen and paper to write down his details while still waiting, I began to write down the number plate and the number in the window.<br> I turned around to ask him what's his name, surname and ID number, next thing he grabbed the paper out of my hand tearing it up! He then yelled at me \this is all your FAULT and he will hit me!!"<br> After he yelling at me a old man come out of one of the car stands to look if everything is fine. I then have no details of this man"

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Replies (1)
DHL Express
DHL Express's reply10 Feb 2015, 12:17
Official
Hello Yolandiej,

I do apologize for the experience you have had with our courier. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.

Please be advised that this matter has been escalated to our fleet manager for you to be contacted and for the matter to be resolved.

Please do not hesitate to contact us should you require assistance.

Regards

Lucracia Olifant
Customer Care Advisor