EK
Esther K
1 reviews | Active since Apr 2019
08 Apr 2019, 09:51
Dhl to refund due to gross negligence!
Order was confirmed, placed and shipped by the supplier within 3 days. This morning DHL delivered my parcel of more than R1000 to a Hamilton somewhere in Kempton park. They obviously did not ask for me. This parcel have now been delivered to an unknown person. Negligence in its fullest. My parcel tampered with. I demand a full refund for gross negligence and still do not have my product. This is DHL GAUTENG!!!
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DHL Express's replyOfficial
08 Apr 2019, 10:37Dear Ester,
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delivery of your shipment. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I am waiting for feedback from the courier that delivered the shipment. Please expect an email from me shortly.
Kind regards.
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delivery of your shipment. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I am waiting for feedback from the courier that delivered the shipment. Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive
DHL Express's reply08 Apr 2019, 10:37
Official
Dear Ester,
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delivery of your shipment. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I am waiting for feedback from the courier that delivered the shipment. Please expect an email from me shortly.
Kind regards.
Thank you for taking my call.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delivery of your shipment. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I am waiting for feedback from the courier that delivered the shipment. Please expect an email from me shortly.
Kind regards.
Avery Visagie
Customer Care Executive