DHL sucks! Again!
Another well deserved single star for DHL. Customs cleared on the 3rd of May. I am in Pretoria, package comes my way on the very day (3rd of May) same day back to JHB!! Promised to deliver on Friday 4th of May, phoned Friday late, said it will now only happen on Monday. Went ballistic, made customers promises based on YOUR info DHL! Monday came, phoned around 12 noon, out for delivery, don't know when, don't know where it is currently, will be between 8 am and 5 pm It is now 5 pm, and still no show. Any chance of adding a zero star rating? One star is too much for such pathetic service.
Dear Mr Grobler,
Thank you for contacting DHL Express.
I apologise sincerely if your last interaction with us was not as pleasant as we would have like it to be . I have had a look at your case, and agree that we could have handled this better. Our Consultants should have informed you that the area of delivery is noted as an outlaying and therefore DHL would not deliver directly to you but rather use the service's of our reliable third party the deliver for us .
For the mismanaged expectations , we apologise and ensure that the process is managed better in future.
This hand over process does take an additional day to process. The shipment cleared on the 3rd May, hand over on Friday 4th May , hence delivery was only done today .
My understanding is that did receive your shipment this afternoon.
I hope all was received in good order .
Should you have additional questions, please feel free to contact me directly on my contacts below.
Best Regards,
Buhle Sekoboane
Customer Care Executive
DHL Express
DHL House
Cnr Van Acht and Fabriek Roads
Isando, South Africa
Dear Mr Grobler,
Thank you for contacting DHL Express.
I apologise sincerely if your last interaction with us was not as pleasant as we would have like it to be . I have had a look at your case, and agree that we could have handled this better. Our Consultants should have informed you that the area of delivery is noted as an outlaying and therefore DHL would not deliver directly to you but rather use the service's of our reliable third party the deliver for us .
For the mismanaged expectations , we apologise and ensure that the process is managed better in future.
This hand over process does take an additional day to process. The shipment cleared on the 3rd May, hand over on Friday 4th May , hence delivery was only done today .
My understanding is that did receive your shipment this afternoon.
I hope all was received in good order .
Should you have additional questions, please feel free to contact me directly on my contacts below.
Best Regards,
Buhle Sekoboane
Customer Care Executive
DHL Express
DHL House
Cnr Van Acht and Fabriek Roads
Isando, South Africa