DHL SUB STANDARD SERVICE
What a unplesant experience..
Del 1. Delivered to a stranger after i arranged collection at Isando Branch.. Cost me time and money to make calls and drive up and down..
Del 2. Paid customs, goods delivered but not my goods..meant for another customer in nelspruit.
Promised feedback on refund and emails to be cc to me to rectify their mistake. Now one day later again a phone call from dhl to deliver package 2.. I explained to the guy to read comments on system. So he just put the phone down in my ear. REGGIE..
DHL employes any Tom **** and Harry to fill vacancies. But can they actually read and right..??
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Replies (1)DHL Express's replyOfficial
02 Apr 2019, 09:43 Dear Wayne,
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this matter.
As discussed, I have received your complaint and looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an email from me shortly in regards to the refund.
Regards.
Avery Visagie
Customer Care Executive
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this matter.
As discussed, I have received your complaint and looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an email from me shortly in regards to the refund.
Regards.
Avery Visagie
Customer Care Executive
DHL Express's reply02 Apr 2019, 09:43
Official
Dear Wayne,
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this matter.
As discussed, I have received your complaint and looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an email from me shortly in regards to the refund.
Regards.
Avery Visagie
Customer Care Executive
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this matter.
As discussed, I have received your complaint and looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Please expect an email from me shortly in regards to the refund.
Regards.
Avery Visagie
Customer Care Executive
