DHL STOLE MY PARCEL AND **** THAT I RECIEVED IT

Item: DHL Express
Rating: 1
Author: Boitumelo M

Dhl says i have signed for a delivery that i have not received when i call them they say that they just come to the house i ask for the person name to be delivered too and dont even ask for identification. I know that they were not in my house , my security system lets me know when they are at the gate so what im saying is they were never here my parcel was ****** and **** they delivered it to me. But i think the online shop i bought from should stop using DHL INTERNATIONAL EXPRESS cause their staff is VERY VERY EXPENSIVE for them to give it over to such a company.

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Replies (2)

DHL Express's replyOfficial

04 Mar 2021, 07:57

Dear Boitumelo

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express

DHL Express's reply04 Mar 2021, 07:57

Official

Boitumelo M's updateReviewer Update

04 Mar 2021, 09:28

I got a call from DHL the following day saying the shipment is out for delivery today 04th March 2021 and they dont understand why it was closed as delivered. So thanks for responding back to me and assuring me that i will still get my delivery.

Boitumelo M's update04 Mar 2021, 09:28

Reviewer Update