RS
Renell S
1 reviews | Active since Nov 2021
06 Nov 2021, 14:03
DHL stinks
Pathetic service, should go out of business or fire all staff in South Africa. No customer care, no service, no assistance. ******ion from customer, ask 3x value of parcel for customs? When double value was already paid by sender of gift. Victimising customer. No response from di called customer care manager? Really traumatized by dhl staff
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DHL Express's replyOfficial
08 Nov 2021, 08:41Dear Renell,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from one of our Customer Care Executives before 11H00 today. Kindly have your DHL Express waybill number handy.
Regards. Avery Visagie Customer Care Supervisor ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from one of our Customer Care Executives before 11H00 today. Kindly have your DHL Express waybill number handy.
Regards. Avery Visagie Customer Care Supervisor ZA | DHL Express
DHL Express's reply08 Nov 2021, 08:41
Official
Dear Renell,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from one of our Customer Care Executives before 11H00 today. Kindly have your DHL Express waybill number handy.
Regards. Avery Visagie Customer Care Supervisor ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from one of our Customer Care Executives before 11H00 today. Kindly have your DHL Express waybill number handy.
Regards. Avery Visagie Customer Care Supervisor ZA | DHL Express