DB
Duncan B

1 reviews | Active since Oct 2011

26 Aug 2021, 14:19

DHL - Still waiting for delivery???

Needed a special package delivered asap from CPT to JHB, ordered Sunday 22nd August, pick up Monday 23rd in CPT, its now been in JHB for 3 days and still no sign of it? They have handed over to 3rd party but that means my tracking is now non-existant. I contracted DHL not a 3rd party? Customer service has been poor and can provide very little now telling me I might get it tomorrow. 5 days after pickup? Very dissapointing and for what I paid I could have flown to CPT myself to pickup. If aomeone can tell me qhere it is I'll go pick it up myself. Consider using other services in future.

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Replies (1)
DHL Express
DHL Express's reply26 Aug 2021, 16:14
Official
 Dear Duncan, I trust this mail finds you well and safe.  Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.  Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.  Thank you.  Kind Regards, On behalf of the MD office. Busisiwe Sithole