RS
Riaan S
1 reviews | Active since Mar 2019
18 Mar 2019, 09:35
DHL still offers no help or a refund after THEIR blunder!
A full week later I still don't have my import duty money back that DHL happily took whilst in the mean time my order had been shipped back without consent. So they took my money and I have nothing to show for it. DHL continuously sends my from pillar to post or simply tell me it's my problem. Is this your business model? Take your client's money and provide no service what so ever!?
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DHL Express's replyOfficial
19 Mar 2019, 11:16Dear Riaan,
Thank you for contacting DHL Express .
As discussed with Akhona , your payment has been submitted to Banking - Payment will be processed in 24/48hours , once done we will ensure payment remittance is forwarded to you for reassurance .
We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Best Regards,
DHL Customer Care Executive Office
Best Regards,
DHL Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply19 Mar 2019, 11:16
Official
Dear Riaan,
Thank you for contacting DHL Express .
As discussed with Akhona , your payment has been submitted to Banking - Payment will be processed in 24/48hours , once done we will ensure payment remittance is forwarded to you for reassurance .
We sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Best Regards,
DHL Customer Care Executive Office
Best Regards,
DHL Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600