DHL still doesn't deliver.

Yet another 3 days with NO response from DHL. One soothing email with empty promises of coming back to the customer. I am so frustrated! It's been 3 weeks and nothing is done so far to retrieve my parcel wrongly sent to a total opposite destination. It has documentation in that expires this month. Who is going to pay for another set of documents? DHL? They can't even answer to one mistake. Very *********** staff.