DHL *****s refund despite reimbur*****t form

I wish to complain about the Johannesburg-based DHL Express Service. I was informed that a parcel was waiting for collection from Brazil. When I tried to make arrangements to collect the parcel I was informed that it was withheld and license to delivery was revoked. DHL initially had asked for a sum of R1500 to be paid into their account to release a parcel from Customs. I paid the fee and then was informed that the parcel had already been sent back to the sender in Brazil. So began a long fight to have the money reimbursed. To date, 22nd December, I have NOT received the committed refund from DHL and I have NOT received any feedback whatsoever on the e-mails and critical attachment with my details for reimbur*****t.<br> <br> On Nov. 2, I received an email from Nosicelo Manentsa, a Customer Care Executive at DHL Express - South Africa [Email Removed] Tel +***7) asking me to \please complete the attached form in regards to your refund". I duly filled in the form and to date"