LL
LANCE L
1 reviews | Active since May 2013
02 Dec 2020, 08:15
DHL *****S FROM IT'S CUSOTMERS WITHOUT DELIVERING!
This company, does not even deserve ONE star! Absolulutley USELESS. I paid for a rarce to be delivered from the UK to South Aftica. After a month I enquired as to where my parcel was, well it hadn't even let the drop off hub in the UK. I then got someone to pick my parcel up and got it delivered by Fedex in under a week. I then proceeded to try and get my money back, well two months later and I have now revered to my bank to try and recover my money. NO one to talk to NO one answers your e-mails. When you do finally get hold of someone they simply pass the buck! DO NOT USE THEM!
Helpful (0)
Replies (9)0
Replies (9)
DHL Express's replyOfficial
02 Dec 2020, 10:14Dear Lance,
Thank you for your post. On behalf of DHL Express, please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are working on it. Please expect an update from one of our Customer Care Executives shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are working on it. Please expect an update from one of our Customer Care Executives shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply02 Dec 2020, 10:14
Official
Dear Lance,
Thank you for your post. On behalf of DHL Express, please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are working on it. Please expect an update from one of our Customer Care Executives shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are working on it. Please expect an update from one of our Customer Care Executives shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
LL
LANCE L's updateReviewer Update
02 Dec 2020, 10:59Thanks for your prompt reply Avery, all I want is my money refunded to me?
LL
LANCE L's update02 Dec 2020, 10:59
Reviewer Update
Thanks for your prompt reply Avery, all I want is my money refunded to me?
DHL Express's replyOfficial
02 Dec 2020, 11:08Hi Lance,
Thank you for your reply. Noted and we are working on getting the matter resolved for you. Buhle will be in contact with you shortly.
Regards.
Avery.
Thank you for your reply. Noted and we are working on getting the matter resolved for you. Buhle will be in contact with you shortly.
Regards.
Avery.
DHL Express's reply02 Dec 2020, 11:08
Official
Hi Lance,
Thank you for your reply. Noted and we are working on getting the matter resolved for you. Buhle will be in contact with you shortly.
Regards.
Avery.
Thank you for your reply. Noted and we are working on getting the matter resolved for you. Buhle will be in contact with you shortly.
Regards.
Avery.
DHL Express's replyOfficial
02 Dec 2020, 11:18Hi Lance,
I have liaised with Buhle. As was previously communicated to Kelly, we cannot refund you because we are not the division you paid. Please contact Origin or your Merchant were the shipment was handed over and booked to assist with a refund . The transport charges were not paid to DHL Express, we did not receive any funds for this and therefore cannot process a refund.
Once again, I regret any inconvenience caused by this incident.
Regards
Avery.
I have liaised with Buhle. As was previously communicated to Kelly, we cannot refund you because we are not the division you paid. Please contact Origin or your Merchant were the shipment was handed over and booked to assist with a refund . The transport charges were not paid to DHL Express, we did not receive any funds for this and therefore cannot process a refund.
Once again, I regret any inconvenience caused by this incident.
Regards
Avery.
DHL Express's reply02 Dec 2020, 11:18
Official
Hi Lance,
I have liaised with Buhle. As was previously communicated to Kelly, we cannot refund you because we are not the division you paid. Please contact Origin or your Merchant were the shipment was handed over and booked to assist with a refund . The transport charges were not paid to DHL Express, we did not receive any funds for this and therefore cannot process a refund.
Once again, I regret any inconvenience caused by this incident.
Regards
Avery.
I have liaised with Buhle. As was previously communicated to Kelly, we cannot refund you because we are not the division you paid. Please contact Origin or your Merchant were the shipment was handed over and booked to assist with a refund . The transport charges were not paid to DHL Express, we did not receive any funds for this and therefore cannot process a refund.
Once again, I regret any inconvenience caused by this incident.
Regards
Avery.
LL
LANCE L's updateReviewer Update
02 Dec 2020, 11:50Hi Avery,
Thanks for getting back to me. They money was paid to DHL International from the DHL website. If you can't help me then please get someone from DHL International to? I thought that you were the same company. I am unable to contact anyone at DHL International. NO one answers the telephone and now one replies to e-mails.
Thanks for getting back to me. They money was paid to DHL International from the DHL website. If you can't help me then please get someone from DHL International to? I thought that you were the same company. I am unable to contact anyone at DHL International. NO one answers the telephone and now one replies to e-mails.
LL
LANCE L's update02 Dec 2020, 11:50
Reviewer Update
Hi Avery,
Thanks for getting back to me. They money was paid to DHL International from the DHL website. If you can't help me then please get someone from DHL International to? I thought that you were the same company. I am unable to contact anyone at DHL International. NO one answers the telephone and now one replies to e-mails.
Thanks for getting back to me. They money was paid to DHL International from the DHL website. If you can't help me then please get someone from DHL International to? I thought that you were the same company. I am unable to contact anyone at DHL International. NO one answers the telephone and now one replies to e-mails.
LL
LANCE L's updateReviewer Update
03 Dec 2020, 06:41As per usual NO one bother to get back to you! Yet again passing the buck! It's very unfortunate when a reputable cooperate company deals with "little people" like me in this way. I paid for a service which was never completed neverminded even started, all I want is my money back and now it's a fight! I will keep fighting until someone listens! I am not going away DHL!
LL
LANCE L's update03 Dec 2020, 06:41
Reviewer Update
As per usual NO one bother to get back to you! Yet again passing the buck! It's very unfortunate when a reputable cooperate company deals with "little people" like me in this way. I paid for a service which was never completed neverminded even started, all I want is my money back and now it's a fight! I will keep fighting until someone listens! I am not going away DHL!
DHL Express's replyOfficial
03 Dec 2020, 07:42Dear Lance,
I am not sure how to assist with this matter. Firstly, you are talking to DHL Express and not DHL Global Mail. Secondly, we have informed you why we are not able to assist you.
I regret the inconvenience caused by this matter.
Regards
Avery.
I am not sure how to assist with this matter. Firstly, you are talking to DHL Express and not DHL Global Mail. Secondly, we have informed you why we are not able to assist you.
I regret the inconvenience caused by this matter.
Regards
Avery.
DHL Express's reply03 Dec 2020, 07:42
Official
Dear Lance,
I am not sure how to assist with this matter. Firstly, you are talking to DHL Express and not DHL Global Mail. Secondly, we have informed you why we are not able to assist you.
I regret the inconvenience caused by this matter.
Regards
Avery.
I am not sure how to assist with this matter. Firstly, you are talking to DHL Express and not DHL Global Mail. Secondly, we have informed you why we are not able to assist you.
I regret the inconvenience caused by this matter.
Regards
Avery.
LL
LANCE L's updateReviewer Update
03 Dec 2020, 07:48Hi Avery,
If you cannot help, then please can you give me contact details of who can help me? As mentioned before I am unable to contact anyone at DHL International!
If you cannot help, then please can you give me contact details of who can help me? As mentioned before I am unable to contact anyone at DHL International!
LL
LANCE L's update03 Dec 2020, 07:48
Reviewer Update
Hi Avery,
If you cannot help, then please can you give me contact details of who can help me? As mentioned before I am unable to contact anyone at DHL International!
If you cannot help, then please can you give me contact details of who can help me? As mentioned before I am unable to contact anyone at DHL International!
DHL Express's replyOfficial
03 Dec 2020, 09:27Hi Lance,
The information available to us is the same information that is available to you.
You need to contact the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
The information available to us is the same information that is available to you.
You need to contact the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply03 Dec 2020, 09:27
Official
Hi Lance,
The information available to us is the same information that is available to you.
You need to contact the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
The information available to us is the same information that is available to you.
You need to contact the Post office on either *** or by Phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express