DHL stay away from them if u importing anything.

I have used dhl 2 times within 30 days and i would not use them again i imported stuff from china. 1st time my stuff was showing clearance event got that on tracking for 5 days so i decided to phone and then they told me i have to pay customs and vat. I dont have a problem with this but my problem is why did i need to contact them to find out wat is going on how long would they of kept it there if i did not call them neither did they send me a email to state for payment only done all this after my call to them. 2nd time in now the 19th thw item came into the country went for clearance kept an eye on it this time again got clearance event 2 times so i thought i knew wat the problem was i need to pay for tax and clearance so i called them because i did not get a call from them so the guy told me he will do a follow up and they will call me a day later got clearance event again so i call them up to find out wat the problem is and then they told me customs found a problem i need to send in comercial invoice proof of payment packing list and ordering list so i required the 3 documents from the seller send my bank statements and we on the 28 september 6 days later and nothing from them i had to call in 4 times to make sure they got the emails from me and all they told me its busy processing. I dont have a problem with there processing the problem is i send the stuff 6 days a go and all i see on tracking is clearance event and no body can give me a answer to wat is going on or if they require any other stuff from my side. And best thing of there email is that it says if stuff does not clear within 14 days it goes to a government facility and i will be liable to pay R1500 fine plus daily storage. I used a difrent company last year and i never had a waiting problem they use to call to tell me to pay and the stuff was received very quickly althoug it came from china they keeping back a package of R450 a stupid set of flipers for all i care they can keep it one thing i can tell u people this shipping company does not give good service to people stay away from them if u dont follow up and call them the whole time u wont know wat is going on the phone calls will cost u way more than wat the item is worth trust me on that till today they did not even to bother to let me know if i maybe send a wrong document or wat ever is still delaying the package but i really dont care anymore i have ordered anothe one just using a diffrent shipping company this time. Very bad customer experience from dhl.