1 reviews | Active since Jul 2015
DHL stands for Dishonest, Helpless and Lazy. Never again.
I sent a metal sample from Botswana to South Africa in June on waybill ***. It got stuck in customs in SA requiring documents which they received July 06. Since then nobody, but NOBODY can tell me where the parcel is. Answers range from "its Covid" or its waiting release from customs. Nobody replies to emails, and nobody answers their calls. If you are lucky somebody does answer but they tell you somebody will call you back. And I'm talking about phone calls and emails in the region of over 50!!!!!! Its now 8 weeks and I have finally given up. Shame on you DHL South Africa, you are totally *********** and unreliable. Not only have you let your company in South Africa down but you also are causing international clients to use a different service provider to South Africa. You should all be fired, including all your hot shot managers and supervisors who are the real reason why your company has failed. Never ever again will I use your brand.
Please accept our apologies for the inconvenience caused and the level of service you have received.
Kindly be advised that your shipment is stopped by customs. The case officer working on this has just spoken to Eugene with regards with regards to customs requirements. Once that is received, we will submit to customs and keep Eugene updated.
Kind regards,
Akhona Mvuza
Customer care Executive Office
DHL Express ZA
Please accept our apologies for the inconvenience caused and the level of service you have received.
Kindly be advised that your shipment is stopped by customs. The case officer working on this has just spoken to Eugene with regards with regards to customs requirements. Once that is received, we will submit to customs and keep Eugene updated.
Kind regards,
Akhona Mvuza
Customer care Executive Office
DHL Express ZA
But I am the person who has sent the sample to South Africa. It is not the responsibility of the person receiving the goods to track or supply you with any information or payment. It is my responsibility to get it to him. What do you still require from us to get this part released? We have been asking this question for 2 months. Please assist and ask your case officer to respond directly to myself on *** or ***, we are the only ones who can supply documentation, payments or anything else, not Eugene the addressee.
Many thanks for your quick response.
But I am the person who has sent the sample to South Africa. It is not the responsibility of the person receiving the goods to track or supply you with any information or payment. It is my responsibility to get it to him. What do you still require from us to get this part released? We have been asking this question for 2 months. Please assist and ask your case officer to respond directly to myself on *** or ***, we are the only ones who can supply documentation, payments or anything else, not Eugene the addressee.
Many thanks for your quick response.