1 reviews | Active since May 2016
DHL Staff slow - no sense of urgency
I ordered items to be delivered to Cape Town. No progress in a full working day. I have proof of this. I email the contact center and they say the shipper has not given DHL items. How can a shipper create tracking details when they haven't given a product! This shouldn't be allowed by DHL. This is a stressful situation!
Reply:Good Afternoon Heinrich,
Thank you for contacting DHL Express, as discussed, your consignment has not yet been collected from your supplier - it seems that only the consignment paperwork has been created but no Pick up instructions have been sent to DHL.
I have contacted my DHL team in Honk Kong to ensure that the collection is completed as soon as possible.
Kind regards
Devan Becker
Customer Care Executive
Was told I would be contacted first thing in the morning, that urgent feedback will be provided. No contact information left in the message, so what now?
Dear Heinrich,
Thank you for taking my call and for bringing the matter to our attention.
As discussed, your shipment has not been pick up yet, as this is a co-loader shipment. The co-loader normally receives the shipment in Mainland and will pass to Hong Kong for drop off or hand over the DHL. We're continuing to monitor the situation and will provide updates once received.
Please accept my sincere apology for the undue frustration caused by the matter.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Heinrich,
Thank you for taking my call and for bringing the matter to our attention.
As discussed, your shipment has not been pick up yet, as this is a co-loader shipment. The co-loader normally receives the shipment in Mainland and will pass to Hong Kong for drop off or hand over the DHL. We're continuing to monitor the situation and will provide updates once received.
Please accept my sincere apology for the undue frustration caused by the matter.
Kind regards.
Avery Visagie
Customer Care Executive