jM
jeanette M

1 reviews | Active since May 2016

13 Oct 2022, 11:44

DHL SPRINGFIELD DURBAN PATHETIC SERVICE

DHL Springfield park has the worst service, I sent a mail last week to BIANCA JORDAN who has ignored my request, i giving you guys business, Yesterday 12/10 i called in the same branch spoke to Tengitile Dlamin but I am still waiting on her to provide a quotation, she quoted this reference number 12/2881, this was logged yesterday afternoon, it is already 11;35 I AM WAITING TO PAY, I cannot pay without an invoice, I called in the 02nd time today and spoke to Lelo I am hoping she can assist , I hope this reaches management, I am now posting on google so I can get assistance , DHL Springfield is the worst branch to deal with

0
Replies (3)
jM
jeanette M's update13 Oct 2022, 12:34
Reviewer Update
I have been promptly assisted by Nompumelel Mlaba, my Proof of payment has been supp****, try calling and speaking to the agents, you swear they doing you a favour, especially Tengitile Dlamini, pathetic
DHL Express
DHL Express's reply13 Oct 2022, 13:11
Official
Dear Jeanette

 Thank you for bringing this matter to our attention. Please be advised that an executive is already assigned to your case and will reach out to you shortly with the invoice and the banking details. My sincere apologies for the inconvenience caused.

 Kind Regards,  Sade Eiman Customer Care Executive ZA ZA | DHL Express  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa  

jM
jeanette M's update13 Oct 2022, 13:16
Reviewer Update
I have been assisted already